Turbulence

Over the years I’ve had the opportunity to travel quite a bit for both work and pleasure. On average I’ve logged close to 100,000 miles in the air every year. Now I shared that because having flown as much as I have, it is very easy to take the miracle of flying for granted. When Read More

The reason we all should care…

In today’s very connected world, great service is more important than ever. It’s crucial to our livelihoods and the organizations we have the opportunity to represent. I say this because I’m about to send this note to American Airlines due to the very poor service I’m receiving at this moment 30,000 feet in the air Read More

The Gift of Engaging Each Other

  Due to my responsibilities at work I have the opportunity to travel frequently. Periodically, I end up on a red-eye flight and find myself waking up at the crack of dawn to catch my plane at the airport. Over the past few months when this has happened the same driver has picked me up Read More