The reason we all should care…

In today’s very connected world, great service is more important than ever. It’s crucial to our livelihoods and the organizations we have the opportunity to represent. I say this because I’m about to send this note to American Airlines due to the very poor service I’m receiving at this moment 30,000 feet in the air Read More

16 Things You May Not Know About Thanksgiving

  391 years ago (1620) a group of 102 English settlers, who later became known as Pilgrims landed in Plymouth, Massachusetts aboard the Mayflower. Their leader was William Bradford (1590-1657) who governed the colony for most of the next 30 years. Bradford’s wife, Dorothy, drowned a few days before reaching Plymouth in Provincetown Harbor. The Read More

Connecting the Dots – Remembering Steve Jobs

  A friend of mine has been on me for maybe the last six months to read the commencement address delivered by Steve Jobs back in 2005. Up until now I hadn’t. I was just too busy. Steve Jobs passed away yesterday. I read his commencement speech at Stanford, less than 24 hours later. Oh how I wish Read More